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Jean Grisales is a highly skilled Technical Support Specialist with extensive experience in resolving complex technical issues and enhancing customer satisfaction. Currently employed at Centific, Jean has improved issue resolution efficiency by 30% utilizing ZenDesk and has demonstrated bilingual proficiency in providing support in both English and Spanish. Previous roles at DebtPayPro and FieldEdge involved collaboration with cross-functional teams, technical troubleshooting, and client education, leveraging tools such as Jira, HTML, CSS, and JavaScript for effective client assistance. Jean holds a Bachelor’s Degree in Computer Information Systems with a Programming Concentration from Florida Gulf Coast University and has a strong foundation in customer service and technical expertise across multiple software platforms.