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Andrea K. currently serves as a Training & Knowledge Base Specialist at StoreHub since October 2021, focusing on designing and implementing employee training programs for career development. Previously, Andrea held roles at Klook as a Training & Quality Assurance Specialist and Customer Service Specialist, where responsibilities included conducting new hire and upskill training and responding to customer inquiries. Earlier experience includes working as a Customer Service Representative and Social Media Specialist at webe digital, resolving service issues and managing social media communications. Andrea began their career as a Front Desk Officer at Hard Rock Hotel Penang, assisting VIP guests. Educational qualifications include SPM/GCE O'Level from Sekolah Menengah Kebangsaan Sri Istana.