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Thaís Caroline Santos is an experienced IT Business Partner at Stoller do Brasil Ltda. since October 2017, focusing on enhancing and maintaining the Salesforce CRM as a Scrum Master. Responsibilities include assisting the Product Owner with backlog management via Azure DevOps, ensuring Scrum ceremonies are upheld, and promoting agile culture among stakeholders. Thaís also presents squad performance metrics in executive meetings and collaborates on requirement gathering to align with the company’s digital transformation strategy. Prior roles include IT Assistant and IT Intern, where skills in process modeling, Agile methodologies, SAP-SD support, and reporting with Power BI were developed. Earlier experience includes administrative assistance at Multicamp Comercial LTDA.