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Laurent Thierry has extensive experience in customer service and technical management within the electronics and machinery sectors. Since November 2007, Laurent has served as Responsable service client at STILL, focusing on after-sales service, team management, and enhancing customer satisfaction through effective problem resolution and communication. In this role, Laurent also analyzes market trends to increase service market share and revenue. Prior to this position, Laurent held roles at LOGISAV as Responsable technique, managing a team and overseeing the national inventory of spare parts, and at La Maintenance Electronique as Chef d’atelier, where responsibilities included maintenance and intervention management. Earlier technical roles at Boulanger and Auchan further solidify Laurent's background in product maintenance.