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Geraldine Gibson is an experienced leader in operations and team management with a strong focus on customer service and strategic growth. As the Scotland Services Manager at StepChange Debt Charity since April 2018, Geraldine has successfully coached and mentored a team to enhance the efficiency of debt advice services across the UK. Previous roles include Operations Manager at Ascensos and EE, where Geraldine implemented initiatives that improved customer service and sales performance. Additionally, as Regional Operations Support Manager at Weight Watchers, a strategy was devised to drive revenue growth through data analysis. Geraldine's career also includes leading teams at the Royal Bank of Scotland Business, focusing on staff development and performance tracking. Geraldine completed education at St Columbas High School from 1982 to 1987.