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Duncan Tolen has extensive experience in the financial services sector, currently serving as Centre Manager at StepChange Debt Charity since September 2016. Prior to this role, Duncan worked at Lloyds Banking Group from January 2000 to April 2016, where responsibilities included leading offshore support teams in Payment Protection Insurance and managing high-performing telephony banking sales teams. During this tenure, Duncan consistently achieved top rankings in managerial performance metrics. Earlier experience includes a position as Outbound Sales Representative at the Bank of Scotland from July 1997 to 2000, where Duncan excelled in sales and customer engagement. Education was completed at Whitby County High School from 1988 to 1995.