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Angela Mythen is an experienced professional in the financial services sector, currently serving as the Client Experience Manager at StepChange Debt Charity since November 2015. With over 22 years of experience in various roles, including Senior Customer Care Manager at TD Direct Investing and Senior Dealing Manager at TD Waterhouse, Angela specializes in complaints management, root cause analysis, and customer journey monitoring. Angela possesses proven leadership skills, strong business acumen, and exceptional customer service capabilities, demonstrating a strategic approach to implementing change. Angela holds a Bachelor of Arts (B.A.) in Social Studies with a focus on Politics from Liverpool Polytechnic.