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Jeffrey Taylor is an experienced customer service professional with a strong background in mentoring and team leadership. Currently serving as a Senior Customer Experience Agent at Step since July 2020, Jeffrey focuses on enhancing service quality and fostering a continuous improvement culture. Previously, at WePay, Jeffrey held the role of Customer Delight Senior Agent, collaborating with merchants and training agents. Other roles include Sales Administrator at SCIEX, Customer Service Champion at Fixya, and Customer Service and Sales at BevMo!. Additionally, from 2005 to 2015, Jeffrey performed professionally in various productions with American Conservatory Theater and earned recognition in a classical singing competition. Jeffrey's education includes a degree from the San Francisco Conservatory of Music and a high school diploma from Aragon High School.