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Daniel Rock is an experienced professional in customer experience and data analysis, currently serving as a Senior Customer Experience Associate at Step since December 2020, where responsibilities include managing customer inquiries and maintaining a high standard of quality assurance. Previously, Daniel worked as a Lead Data Analyst in Partnerships, utilizing SQL and Looker to derive insights from data collected from over 175 campuses. Prior roles include Anti-Money Laundering Analyst at Protiviti and internships at Chamber Music Central and Yale University, focusing on education and administrative support. Daniel holds a Bachelor of Arts in Mathematics and English from Franklin & Marshall College and a High School Diploma from Hopkins School.