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Apurva Karmakar is an IT professional with over 7 years of experience in the IT industry. Currently serving as a Major Incident Manager at Stefanini Group since August 2023, Apurva has previously held multiple roles at Tata Consultancy Services from April 2019 to July 2023, including Knowledge Manager, Incident Manager, and Senior Information Technology Analyst. Prior experiences include positions as an IT Operations Analyst at Accenture and Process Associate at GENPACT. Apurva's expertise encompasses managing Windows Servers, Azure Active Directory, leading support teams, implementing IT Service Management (ITSM) best practices, and focusing on client migration to enhance customer experience. Apurva holds a degree from Nagpur University, completed in 2015.