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Ingrid Karlsson's work experience begins in 2005 at PortAventura where they held various roles including Specialist in the Central Reservations Call Center and Travel Agent. Their responsibilities included managing inbound and outbound calls, providing support to call center agents, handling overbookings and customer diversions, and making restaurant and event reservations. In 2011, they started working as a Customer Service Specialist at Stayforlong, where they were responsible for handling escalated cases, creating mass issues, assigning cases to agents, and identifying root causes to improve department practices. In 2019, Ingrid returned to PortAventura as a Customer Service Agent, where they resolved customer issues, managed emails and incidents, and collaborated with suppliers.

Ingrid Karlsson's education history starts in 2012 when they enrolled in Universidad Rovira I Virgili for a post-graduate degree. The degree they pursued was a specialization in the management of theme parks and leisure. The end year for this post-graduate program is not provided.

Additionally, it is mentioned that Ingrid also attended Universidad Complutense de Madrid but specific start and end years are not provided. During their time at this university, they obtained a licentiate degree in English Language and Literature/Letters.