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Sergio Goncalves is a dedicated customer relations specialist currently employed at Access Health CT since May 2023, where expertise in resolving sensitive issues related to the Affordable Care Act has been demonstrated. Prior experience includes roles at TTEC, where responsibilities involved reviewing tax forms and handling escalated customer service issues, along with experience at Faneuil Inc managing customer escalations and serving in various customer service roles. Early career positions at Stop & Shop involved both general merchandise operations and customer service roles, complemented by academic achievements including a Master's degree in History from Brandeis University and dual Bachelor's degrees in Political Science and Government and Spanish Language and Literature from the University of Connecticut.