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Jennifer Scanlon-Baca, MBA, MSOL, serves as a Business Analysis Manager for the State of California since May 2015, following a progressive career at VSP Vision Care from May 2000 to May 2015, where roles included Senior Business Analyst, Customer Service Supervisor, and Network Development Lead. Jennifer's expertise encompasses business process evaluation, requirements documentation for system enhancements, and operational management. Earlier experience includes positions at First Health, focusing on contract negotiations and provider data management. Jennifer holds an MS in Organizational Leadership and an MBA in Public Administration from National University, along with a BA in Psychology from California State University-Sacramento.