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Karthikeyan Raghavan is a seasoned banking professional with extensive experience in customer service and strategic management within prestigious financial institutions. Currently serving as Chief Customer Service Officer at Standard Chartered Bank since 2016, Karthikeyan focuses on enhancing customer service practices and policy improvements to boost retention. Previously, Karthikeyan held various senior roles at State Bank of India, including Chief General Manager for the International Banking Group and Corporate Strategy, as well as Director on the Boards of multiple SBI subsidiaries. Karthikeyan's expertise encompasses business development, payment systems, and credit operations, having successfully led numerous initiatives to mobilize global business and maintain compliance standards. At SBI California, Karthikeyan contributed significantly to credit management and the establishment of a Credit Scoring Model for small businesses.