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Shilpa Dhiman possesses a diverse professional background with extensive experience in process association and leadership roles. Since January 2020, Shilpa has held multiple titles at Knack Global, including Acting Team Leader, Subject Matter Expert, Senior Process Associate, and Process Associate. Simultaneously, Shilpa has worked as a Process Associate at STAT MedCare, LLC. Prior experience includes a role as a Process Associate at Teleperformance from June 2018 to December 2019. Shilpa holds a Bachelor of Technology (B.Tech.) degree in Computer Science and Engineering from Shiva Institute of Engineering & Technology, which was completed in 2018, and completed secondary education at Jawahar Navodaya Vidyalaya in 2013.