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Maria Kryvonos is an experienced Quality Assurance Manager at StarWind Inc. since June 2017, where responsibilities include monitoring support team quality, identifying vulnerabilities, resolving technical issues, and enhancing team effectiveness. Prior to this role, Maria served as a Customer Support Team Member at LuckyTalky from March 2015 to April 2017, assisting English-speaking customers through various communication channels and contributing to marketing efforts. Maria holds a Master's degree in Translation of English and French from Kyiv National Linguistics University, completed in 2017.