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Shailendra Singh is an experienced operations leader with a robust career spanning over two decades in various managerial roles across multiple organizations. As Vice President of Operations at Startek since October 2014, Shailendra has advanced from associate vice president to senior manager, leveraging expertise in developing processes and policies for payment and collection systems. Previous experience includes serving as Head of Collections at Essel Utilities and a freelance trainer, along with roles at Videocon Telecommunications, EASYBILL Ltd., and Bharti Airtel Limited, where Shailendra managed operations, customer credit, and risk analysis. Shailendra's educational credentials include an MBA in International Marketing from the University of Lucknow and several project management and IT certifications from APMG-UK and PMI.