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Hien Do has a diverse range of work experience in various roles and industries. They started their career in 2013 as a Customer Service Specialist at ANZ. From there, they moved on to Novaware, where they worked as an Account Manager responsible for managing client accounts and assisting with solution design and implementations. In 2018, Hien joined Compass Education as a Business Analyst and later became a Product Owner, where they led the pre-project investigation process, prepared reports, and worked with project managers and business areas to define objectives and deliverables. They then transitioned to Kogan.com as a Product Owner before joining EstimateOne in 2022, where they worked as a Product Manager. Currently, Hien is in the role of Product Manager at StarRez, Inc. The summary highlights Hien's progression from customer service to management and their ability to take on different responsibilities in their various roles.

Hien Do completed a Master of Information System degree in Information Technology from Swinburne University of Technology between 2016 and 2020. Prior to that, Hien obtained a Bachelor's degree in International Business from the same university, studying between 2009 and 2013. Hien also possesses a certification in Essentials of Product Management from Brainmates, although the specific month and year of obtaining this certification are not provided.