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Besfort Shala is an experienced product owner currently at StarLabs since August 2022, focusing on managing product backlogs and delivering incremental value through agile methodologies. Prior experience includes serving as project and office manager at iDeal Technologies LLC, where responsibilities involved optimizing delivery flow and organizing productive scrum events. Shala's earlier roles featured passenger assistance at Limak Kosovo International Airport and IT support technician duties, alongside a brief tenure as a junior engineer at Tekfuze Electronics. Educational achievements include a BSc in Electrical and Electronics Engineering from the University of Prishtina, ongoing master's studies in Information Technology at the same institution, and certifications in airport security management and English proficiency.