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Luis Alberto Ahumada Vergara is an experienced professional in customer service and operations management. Currently serving as Supervisor SAC BackOffice y Call Center at Starken Chile since January 2019, responsibilities include managing and controlling customer service areas for individual clients. Previous roles include Supervisor de operaciones GEA at Asistencias GEA CHILE S.A, where Luis implemented service campaigns, and Supervisor CC MAT at Falabella (Sertel Ltda), focusing on service level compliance and management reporting. With a solid foundation in technical support from VTR and AtentoChile, Luis has developed strong leadership skills and an ability to enhance team performance. Luis holds a Diplomado en Experiencia de Clientes from Universidad del Desarrollo, alongside other degrees in management and system analysis from prestigious institutions.