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Jeff Held started their career at Cascio Interstate Music in 1985, where they worked as an Associate until 1993. In 1994, they joined Starin Marketing as the VP of Information Systems and held that role until 2018. In 2018, they became the VP of Innovation and Technical Development at Starin Marketing.

Jeff Held attended Waukesha County Technical College from 1987 to 1989, where they obtained an Associate of Science (A.S.) degree in Electrical, Electronics, and Communications Engineering. Jeff then went on to pursue further education at the Milwaukee School of Engineering from 1989 to 1993, earning a Bachelor of Science (BS) degree in Electrical Engineering Technologies/Technicians. In addition to their education, Jeff Held has obtained certifications such as the Trailhead Mountaineer certification from Salesforce in January 2018 and the Crown IQ Certification from Crown Audio, although the exact date of the latter is not specified.