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Tom Northwood is an experienced operations manager with a robust background in logistics and customer operations. Currently serving as Operations and Facilities Manager at Stapletons Tyre Services, Tom oversees site operations, health and safety, and compliance at Europe's largest tyre distribution warehouse. Previous roles include Customer Operations Support Manager at MasterCard and General Manager at Online4baby, where Tom implemented processes for significant revenue growth. At Dunelm, Tom contributed to the expansion of the Kiddicare brand following its acquisition, and held various positions at Kiddicare.com, including Central Retail Project Manager and Contact Centre Manager, focusing on improving customer experience and operational efficiency. Educational credentials include a BTEC National Diploma in IT Practitioner from New College Stamford.