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Steven Alexander is an accomplished executive in contact center strategy and operations, currently serving as Vice President of Enterprise Contact Center Strategy & Operations at Stanford Health Care. As the Founder and Managing Director of the Contact Center Strategy Practice at Xand Technology Partners LLC, Steven has developed a robust expertise in customer operations. Previous roles include Director of Customer Operations & Systems Development at Shutterfly, Inc., Lead Product Manager for Global Customer Operations & Self-Help at Expedia, and First Vice President overseeing Home Loans Servicing Contact Center PMO & Small Business Banking CRM at JPMorgan Chase & Co. Steven holds an MBA/MSIA in Operations from Carnegie Mellon University - Tepper School of Business and a BS/BA in Economics and Finance from The Wharton School.