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Josh Kester is an experienced professional in business intelligence and customer retention, currently serving as a Business Intelligence Developer and Customer Retention Specialist at Standard Heating & Air Conditioning since July 2018. Prior experience includes roles as Assistant Business Manager at Coaching Actuaries, where emphasis was placed on customer success and business process improvement, and as a Resident Assistant at Northwestern College, focused on student development and community building. Kester also worked as a Business Development Consultant and Job Site Manager at College Pro, where notable achievements included significant production results and high customer satisfaction. Kester holds a Graduate Degree in Industrial and Organizational Psychology from Capella University and a Bachelor's Degree in Business Administration with concentrations in Finance and Marketing from Northwestern College.