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Tom Zapf has been in the industry since 2009, when they began working as a Technical Support Manager for SentriLock, LLC. In 2014, they joined STACK Construction Technologies as a Senior Account Manager, and they also held a Customer Support Representative role with the same company.

Tom Zapf obtained an Associate's degree in Business Administration and Management, General from Hocking College between 1994 and 1996. Tom also obtained an Associate's degree in Business, Management, Marketing, and Related Support Services from Hocking College. Additionally, Tom has obtained several certifications, including Becoming a Category of One in 2010, Understanding Call Center Metrics from HDI in 2009, Compelling Customer Service Experiences in 2009, Behavior Based Interview Techniques from Employers Resource Association in 2008, and Communication Skills for Teamwork from Employers Resource Association in 2008.