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Mary Klafert possesses extensive experience in IT support and electronic health record systems, highlighted by recent work as an Electronic Health Record Support Specialist at St. Thomas Community Health Center, where expertise in Epic EHR software was utilized. Prior roles include Field Support at LCMC Health and contracted positions at TEKsystems, demonstrating proficiency in desktop support and system deployment. With a background in business and financial analysis, system administration, and IT specialist roles, Mary has consistently contributed to enhancing IT systems and providing user support. Currently pursuing a Bachelor of Arts in Information Technology with an emphasis on Cyber Security at Southern New Hampshire University, Mary is committed to expanding knowledge and skills in the field.