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Hannah Oldfield has extensive work experience in the customer service field. Hannah started their career at Morgan Sindall Property Services as a Customer Service Supervisor in October 2013 and worked there until April 2017. In April 2017, Hannah joined St. Modwen Homes as a Customer Service Manager and later served as Interim Head of Customer Service from March 2019 to June 2019. Hannah then became the Head of Customer Service (North) in June 2020 and currently holds the position of Customer Service Director - North from December 2022.

Hannah Oldfield attended The Earls High School from 1994 to 1999, but did not pursue a specific degree or field of study.