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Rhea McDonald's work experience includes positions such as Instructor, Healthcare Clerical at St. Lawrence-Lewis BOCES, System Director, Patient Access Services at St. Lawrence Health, Director of Patient Access and Director of Program Integration at Canton-Potsdam Hospital, Clinic Coder at Canton Potsdam Hospital, and Office Manager at Women's Room OB/GYN. Throughout their career, they have managed healthcare administrative tasks, supervised staff, implemented EMR systems, and contributed to clinical transformations and process improvements.

Rhea McDonald completed their education at SUNY Canton, where they obtained a Bachelor's of Technology degree in Health/Health Care Administration/Management. Rhea later pursued a Master's degree in the same field at the University of Phoenix, which they will complete in 2023. Rhea also holds additional certifications, including a Certified Healthcare Access Manager (CHAM) from the National Association of Healthcare Access Management (NAHAM) and HFMA's Certified Revenue Cycle Representative (CRCR) from the Healthcare Financial Management Association (HFMA), both obtained in 2023.