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Donald Cooper has extensive experience in customer service and program evaluation. Currently serving as a Call Center Representative at St. Joseph's Hospital & Health Center Inc. since October 2018, Donald previously worked as a Scheduling Representative at Aspen Dental Management, Inc., where responsibilities included managing incoming calls and ensuring adherence to office policies. Prior experience includes a role as a Customer Advocate at Leidos, focused on preparing applications for retrofitting LED lighting, and as a Program Evaluation Specialist for the City of Syracuse, where Donald utilized various technologies to oversee operations across multiple departments. Educational background includes a Bachelor's Degree in Liberal Arts and Sciences from the University at Buffalo and an Associate of Arts and Sciences from Onondaga Community College, complemented by coursework at ITT Technical Institute.