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John-Michael Swannix serves as the National Operations & Emergency Centre Manager at Hato Hone St John since March 2023, focusing on major incident management, operational escalation, performance monitoring, resource planning, and interagency liaison. Prior experience includes a decade at Surf Life Saving New Zealand, notably as Search and Rescue Supervisor, overseeing SurfCom operations and various emergency response protocols. Earlier roles at MediaWorks NZ included multiple positions in journalism, including Newshub Nation Journalist. John-Michael holds a Postgraduate Diploma in Communications from Auckland University of Technology and a Bachelor of Arts with double majors in Film, Television and Media, and Political Science from The University of Auckland.