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Jacob Rees is an experienced professional with a strong background in customer service and team leadership. Currently serving as a Customer Sales Advisor Team Leader at St John Ambulance Cymru since September 2022, Jacob leads a team of advisors and receptionists, focusing on best practices, performance management, and customer complaints. Previous roles include Customer Sales Advisor, Kitchen Assistant, and Retail Assistant across various companies, emphasizing excellent customer service, stock management, and effective communication. Academic credentials include a Bachelor of Science in Business Management (Entrepreneurship) from Swansea University, supplemented by diplomas in Business Management, Sport Coaching, and Creative Media.