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Rukayat Yusuf currently serves as a ServiceNow Business Analyst at St. Coletta of Wisconsin since December 2020, collaborating with diverse stakeholders to elicit goals and produce high-quality deliverables, including analysis of alternatives, use cases, business context diagrams, and process flows. Prior to this role, Rukayat worked as a Business Analyst in Quality Assurance at the same organization from October 2018 to December 2020, where responsibilities included gathering information on planned legal changes from customs authorities, analyzing requirements, defining specifications, supporting test case design, and collaborating with the Product Owner to prioritize the backlog and prepare user stories.