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Lucy Ward has a diverse work experience. Lucy currently holds the position of Head of Operations and Sourcing at ST. ALi Coffee Roasters since December 2022. Prior to that, they worked as a Green Buyer at the same company since February 2015. Lucy also had their own business called Lucy Ward Self Employed, where they worked as a Project Management Consultant and Organisational Development Consultant. Lucy was also the Owner of Drank Co, a store specializing in beverage ware. Before that, Lucy worked at Proud Mary Coffee as an Operations & Green Bean Buyer and later as a Roastery Operations Manager. Lucy also had experience in craft beer sales and customer service at Beer Deluxe. Lucy started their career in Freelance Event Management as an Events Coordinator and also worked as an Events Coordinator at Malatesta Corporation and St Ali.

Lucy Ward has a Masters degree in Creative Industries from QUT (Queensland University of Technology), which they obtained from 2003 to 2004. Lucy also has a Graduate Diploma in Community Cultural Development from CAN South Australia, which they completed from 2007 to 2008. In addition to their academic qualifications, Lucy obtained a Q Grader certification from the Coffee Quality Institute in 2013.