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Maria Byrnes, CISR Elite, has extensive experience in the insurance and retail sectors. Currently serving as Processing Team Lead and Direct Billing Coordinator at SSIU | South Shore Insurance Underwriters since June 2017, Maria manages team operations and oversees billing processes. Prior to this role, Maria spent over two decades at Gap Inc./Gap Inc. Direct, concluding in June 2021 as an Assistant Customer Experience Manager, where responsibilities included enhancing customer interactions and ensuring service quality.