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Balaji Jayachandran currently serves as a Client Engagement Manager at SRM Technologies since November 2023. Prior to this role, Balaji was a Senior Presales Consultant at Reverie Language Technologies from September 2022 to November 2023 and a Presales Technical Consultant at Zoho Corporation for over eight years. Balaji's experience includes extensive customer engagement, technical demonstrations, and managing end-to-end customer concerns. Notable accomplishments include implementing ITSM solutions for various clients, redesigning asset management systems, and representing Manage Engine at Gitex 2019 in Dubai. Balaji holds a Bachelor of Engineering in Electrical, Electronics, and Communications Engineering from Sree Sastha College of Engineering, completed in 2011.