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Jessica Frye, MSLIS, is an experienced professional with a strong background in Customer Success and account management in the technology sector. Currently serving as a Customer Success Manager at Squiz since January 2022, Jessica has developed a strategic plan to enhance the client post-sale journey. Previously, as a Senior Account Coordinator at Aries Systems Corporation, responsibilities included direct customer interaction, troubleshooting, and project management. Jessica also held senior roles at Ingenta, where management of a team and client relationships were key focuses. With experience as a Reference Librarian at Tufts University and a Certified Pharmacy Technician at CVS Caremark Corporation, Jessica possesses diverse skills in customer service, training, and technical support. Jessica holds an MS in Library and Information Science from Syracuse University and a BA in English from Michigan State University, along with ongoing education in web development at the University of Massachusetts Lowell.