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Luis G. is a seasoned professional in customer operations and experience management, currently serving as the Customer Operations Team Lead at Squarespace since November 2020. In this role, Luis leads a team specializing in areas such as Billing, Payments, Domains, and Account Management, focusing on team performance and engagement through strategic data utilization. Prior experience includes roles as Customer Service Manager at REVANT OPTICS, CX Team Lead at SeatGeek where responsibilities encompassed team leadership, escalation management, and collaboration on departmental initiatives, and several positions in customer relations and troubleshooting at Hulu and Simple Finance. Luis holds an Associate of Arts degree in Communication and Media Studies from Marist College and SUNY Dutchess.