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Katherine Arathoon is an experienced content and technical expert with a robust background in team management and content strategy development at Squarespace since May 2015. Currently serving as Team Manager for Content, Katherine leads a team of 10 writers, managing an extensive knowledge base that includes over 800 customer-facing guides and a chatbot. Previous roles at Squarespace include Senior Team Lead and Team Lead for the Knowledge Base, where significant accomplishments included optimizing team structures, implementing data-driven content strategies, and receiving multiple awards for excellence. Katherine's earlier experience spans various writing and editorial roles in health, technology, and publishing, complemented by a BA in English from Lewis & Clark College and a certification in Web Development from New York University.