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Orry Newell-Holman is a Senior Service Desk Analyst at Square Enix since August 2018, responsible for providing frontline IT support to staff at the Southwark site and offering remote assistance to users in Paris and Hamburg. Prior experience includes roles as a Service Desk Analyst at BDO and Westfield, where responsibilities encompassed first and second line support, incident management using ServiceNow, and the implementation of IT projects such as a Blackberry to iPhone migration. Earlier positions include service desk work at Telegraph Media Group and Red Bee Media, where Orry contributed to significant transformation projects. Educational background includes attendance at SFH Sixth Form from 2009 to 2011.