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Kim Scott is an experienced professional in customer success and organizational development, currently serving as the Director of Customer Success and previously as the Director of Human Resources at SPS Commerce since December 2020. Prior experience includes the role of Director of Organizational Development at Data Masons Software, where responsibilities included managing OD and Human Resource strategies. Kim held several customer-facing roles at Infor, including Sr. Customer Success Manager, and cultivated customer loyalty as the Director of Customer Advocacy at Exact Software. Earlier career roles include Regional Sales Manager and Sales Representative at various organizations, culminating in a solid foundation in sales and customer engagement. Kim Scott holds a Bachelor’s degree in Marketing Management from the University of St. Thomas.