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Shelley MacLeod is currently working at SpryPoint since June 2021 as the Manager of Customer Success. Prior to that, they held the position of Senior Proposal Manager at IBM from August 2020 to June 2021. Shelley also has extensive experience in proposal management, communications, and training from their time at Cogsdale Corporation from March 2000 to August 2020. In addition, they worked as a Customer Service Rep at Sears Canada from 1985 to 1994. Shelley holds a Bachelor of Arts in Canadian Studies/English from the University of Prince Edward Island, a Technical Writing Certificate from Saint Mary's University, and an Associate's Degree in Information Technology Support Specialist from Compu College.