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William Veliz is a seasoned professional in customer success management, currently serving as a Senior Customer Success Manager for Large Enterprise clients at Sprout Social, Inc. since February 2020. With prior experience at CareerBuilder and TotalMed Staffing, William has managed significant books of business, conducted comprehensive client training, and executed strategic partnership reviews. Proficient in data analysis using Tableau and Salesforce, William excels in identifying upsell opportunities and facilitating contract negotiations. William holds a Bachelor of Arts degree in Spanish and Marketing from Carthage College and has furthered language studies at the Spanish American Institute of International Education.