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Tommy McShane is an experienced professional in customer success and operations, currently serving as the Head of Customer Success EMEA at Sprout Social, Inc. since February 2021. Prior roles include General Manager at PunchOut2Go, where responsibilities encompassed managing international operations, and Chief Operating Officer at Good Travel Software, contributing to various business aspects including strategy and fundraising. Tommy's extensive background also features senior positions at Veritas Technologies and Symantec, focusing on product management, quality assurance, and engineering services. With an early career beginning as a Senior Software Engineer at IBM, Tommy has demonstrated expertise across localization, customer engagement, and operational efficiency throughout the technology sector. Tommy holds a Bachelor of Science in Computer Science from University College Dublin.