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Shanyah Thomas is an accomplished professional with extensive experience in customer success and management roles across various industries. Currently serving as an Enterprise Customer Success Manager at Sprout Social, Inc., Shanyah excels in managing enterprise-level accounts and fostering strong client relationships. Prior roles include Customer Success Manager at Numerator, where Shanyah managed over 140 accounts in the CPG industry, and Enterprise Support Specialist at Cision, overseeing multiple high-profile accounts. Additionally, Shanyah has made significant contributions as Cheer Coordinator and Head Cheer Coach at Calumet City Thunderbolts Cheer & Football Nonprofit Organization, managing cheer operations and mentoring young athletes. An advocate for education and mentorship, Shanyah holds a Master of Arts in Journalism from Columbia College Chicago and a Bachelor of Science in Broadcast Journalism from Northern Illinois University.