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Samuel Nieves possesses diverse experience in customer success and sales roles, currently serving as a Customer Success Manager for Retention at Sprout Social, Inc. since April 2021. Prior to this position, Samuel held various roles at Sprout Social, including Senior Sales Development Representative and Sales Development Representative. In early 2021, Samuel completed a Sales Development Representative Trainee program at re:work training, focusing on sales strategies and techniques. At LinkedIn, from August 2020 to January 2021, Samuel excelled as a Client Solutions Manager, contributing to the team exceeding its sales quota and enhancing client campaign performance. Samuel began professional training and internship experience at Year Up, and prior work included roles as a Sushi Chef and Food Server at Yindee Restaurant from 2014 to 2020. Education includes a degree in Banking and Financial Support Services from City Colleges of Chicago-Harold Washington College.