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Pilar Neumann is a dedicated professional with extensive experience in product support and customer success, currently serving as a Product Support Specialist at Sprout Social, Inc. since November 2021. Prior roles include Customer Success Manager for onboarding and Customer Support Specialist, demonstrating a strong foundation in customer relations. Previous experience encompasses positions at Figo Pet Insurance as an Inside Sales Representative and Customer Experience Associate, as well as roles at Assurance as a Client Service Representative and Insurance Support Coordinator. Pilar began a career at the University of Illinois at Urbana-Champaign, where responsibilities ranged from managing staff and ensuring building operations as Manager to laboratory duties as a Laboratory Assistant and administrative tasks as Office Assistant. Pilar holds a Bachelor of Science degree in Animal Sciences from the University of Illinois Urbana-Champaign, obtained in 2018.