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Ahadi Lugo is a skilled Customer Success Manager at Sprout Social, Inc. since January 2024, with an extensive background in account management and customer education. Previously, Ahadi served as a SaaS Account Manager at Preparis, where responsibilities included managing over 300 accounts and maintaining a high retention rate. Additional experience includes roles as a SaaS SMB Account Executive at Agility, Customer Education & Training Manager at BioLite, and Channel Sales Account Executive at Angaza, showcasing expertise in relationship management, sales processes, and training program development. Ahadi holds a Bachelor of Commerce in Finance and a Diploma in Business Management from the University of Nairobi.