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Abigail Tan is an experienced Customer Service Manager currently employed at Sprout Social, Inc. since June 2019, where responsibilities include mentoring Support Specialists, coaching on quality and skills, and overseeing customer support operations. Previously, Abigail held roles as Team Lead and Product Support Specialist, focusing on technical issue resolution and customer inquiries. Abigail's customer service background also includes positions at Getaround, Sutherland, and Teleperformance Philippines, where duties encompassed support via various channels, client onboarding, training, and process documentation. Abigail holds a Bachelor of Pharmacy degree from the University of Santo Tomas.