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Deepika Karkra is an experienced IT professional with a strong background in ServiceNow development and system management. Currently serving as Senior System Specialist - Service Management at Sprouts Farmers Market since May 2016, Deepika also has held positions as Senior ServiceNow Technical Consultant at Impact Technology Recruiting and ServiceNow Consultant at various organizations including Salt River Project, T-Mobile, and Scottsdale Healthcare. Early career experiences include roles as a Business Analyst at MindChemistry and Web/Netsuite Developer at 360 Cloud Solutions. Deepika's technical expertise spans developing custom applications and enhancing service management platforms, complemented by a Master of Science in Computer Science from Arizona State University and a Bachelor of Science in Electronics and Communication from Punjab Technical University.