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Simran Nahar is a Customer Success Manager at Sprinto since May 2023, overseeing a portfolio of over 100 SMB accounts and achieving a customer retention rate exceeding 95%. Prior to this role, Simran held positions such as Career Administrator at Le Cordon Bleu London, where assistance was provided to students in securing internships and jobs, and Client Service and Solution Specialist at its.fashion, focusing on customer service and training sessions. Experience also includes serving as an Onboarding Specialist at Freshworks, managing product implementations and customer training. Earlier roles featured positions in sales and event management, and academic qualifications include a Master of Science in Digital Marketing and Data Analytics from Coventry University London and a Bachelor of Business Administration from M.O.P. Vaishnav College for Women.